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- 🔍Before buying
- 🧾After purchase
- 🧵Product Questions
Do you need help?
Här hittar du svar på de vanligaste frågorna om beställningar, leverans, produkter och returer. Vi har samlat all information du behöver för att göra din upplevelse hos Patchlab enkel och smidig. Hittar du inte det du söker? Kontakta oss så hjälper vi dig gärna vidare!
🔍Before buying
How do I know what type of team patch to choose?
It depends on the material you are repairing. We always state in the product description whether the patch is best suited for e.g. jeans, down jackets, children's clothing or shoes. If you are unsure, you can always contact us for advice.
Do the team patches attach without sewing?
Yes! Most of our team patches are self-adhesive or iron-on, making them easy to use without a needle and thread.
Can the garment be washed after repair?
Absolutely. All our products are washable. Just follow the instructions on the packaging or in the product description for best durability.
How long is the delivery time?
We usually ship your products within 1-2 business days. Delivery time is normally 2-5 days depending on shipping method.
How much does shipping cost?
The shipping cost depends on your order but the lowest cost is 35 SEK and is clearly displayed at the checkout before you complete your purchase. Free shipping often applies to purchases over a certain amount.
Can I return a product if I regret the purchase?
Of course. You have a 30-day return policy. The product must be unused and in its original packaging. Contact us and we will help you with the return shipping.
How do I pay for my order?
We offer secure payments via Klarna, card, Swish and other common payment options. You choose what suits you best at checkout.
Are the team patches environmentally friendly?
Yes, we actively work with sustainable material choices and packaging. Several of our products are manufactured in the EU and free of harmful chemicals.
Are your products also suitable for beginners?
Yes! Our patches and repair kits are designed to be easy to use at home. You don't need any previous experience – just the desire to take care of your garments.
Where can I get inspiration or see how to use the products?
Feel free to take a look at our inspiration section and blog where we show step-by-step guides, videos and tips on how to repair clothes and gadgets in the best way.
🧾After purchase
How do I know that my order has been processed?
Once your purchase is complete, you will receive an order confirmation via email within a few minutes. If you don't see it - please check your spam folder or contact us and we will help you.
How do I track my delivery?
Depending on the shipping method you choose, you will receive an email with a tracking link and delivery information once we have packed your order. You can follow your package all the way home.
My order is missing an item – what do I do?
First, check if the product was sent in a separate shipment. If not, contact our customer service and we will resolve it immediately.
I received the wrong product – what do I do?
If something has gone wrong, please contact us with your order number and a picture of the product. We will send the correct item or help you with a return as soon as possible.
How do I return a product?
Email us and we will send you return information. The product must be unused and in its original packaging. Once we have received the return, we will refund the amount within a few days.
How long does it take to get a refund?
As soon as we have registered your return, the refund will be made within 3–5 business days, depending on the payment method.
My product broke, can I return it?
Of course. We follow the Consumer Purchase Act and will help you if something is wrong. Send pictures of the product and your order number and we will take it further.
I have lost my order confirmation – can you send it again?
Of course! Contact us via email and we will send you a new confirmation shortly.
Can I change my delivery address after ordering?
If your order has not yet been shipped, we can update the address. Please contact customer service as soon as possible.
How do I contact you if I need more help?
You can reach us via live chat on the website or via email. We typically respond within 20–36 hours, often much faster.
🧵Product Questions
Are your patches suitable for all types of fabric?
Our patches will stick to most fabrics, but for best results we recommend choosing the right version for the material. Nylon and ripstop patches are perfect for down jackets and outerwear, while cotton patches are best for jeans, sweaters and children's clothing.
How do I attach the team patches to the garment?
Most of our stickers are self-adhesive – you just peel off the backing and press. Some are iron-on and require heat for a few seconds to activate the adhesive. You can always find exact instructions in the product description.
Can I wash the garment after I repair it?
Yes, all of our patching patches and textile tapes are washable. Just wait at least 24 hours before washing the repaired garment to allow the adhesive to cure properly.
How long does the repair last?
If you apply the patch to a clean, dry surface, it will usually last as long as the garment. On exposed areas, such as knees or elbows, you can reinforce with a couple of stitches for extra durability.
Can I remove the team label if I want to change it?
Yes, you can gently heat the patch with an iron or hair dryer on low heat. This will loosen the glue and you can replace it with a new one without damaging the fabric.
Are your products environmentally friendly?
Yes. Our labels are free of harmful substances and several variants are manufactured within the EU. The packaging is recyclable and we choose long-lasting materials to reduce waste.
Do zipper extenders work on all types of clothing?
Yes, they fit most jackets, bags and sportswear. They simply attach to the existing zipper section - no tools required. Perfect for making the zipper easier to grip with gloves on.
Are your spare buttons universal?
Yes, our snaps and jeans buttons work on most garments. They are attached with the included tools or press studs, without the need for sewing.
What is the difference between regular team patches and stretch patches?
Stretch patches are made of an elastic material that follows the body's movements, perfect for sports and workout clothing. Regular patches are more stable and better suited for outerwear, jeans and everyday clothing.
Can I use your team patches on shoes or bags too?
Yes, several of our patches and repair kits also adhere well to shoes, bags and other durable materials. For leather or synthetic leather surfaces, we recommend our self-adhesive leather patches, which are both flexible and resistant to moisture and movement.
